HAVE QUESTIONS? LET US ANSWER THEM. WE’RE HERE TO EDUCATE!
Please review this list of frequently asked questions. Feel free to call (314) 921-5600 or email our office for further guidance.
Question
How long should I expect my visits to be?
- Answer
For allergy testing, allow 1-2 hours. For allergy injections, allow 30 minutes. Intravenous treatments depend upon the nature of your treatment plan and can range anywhere from 30 minutes to 3 hours. To save time for follow-up appointments and reviews with Dr. Sultan, complete your “Progress Report” ahead of time and bring it with you to the office. You may also email it to us or fax it to (314)-921-8273.
Question
If I get sick and require immediate attention, how soon can I expect to be seen?
- Answer
It depends on the nature of your problem. If it is an emergency, please call 911 or go to the nearest emergency room. If it is an illness that can be handled in an office setting like a headache, fever, cough, cold, wheezing attack, or a simple injury etc., we recommend that you call us during our normal office hours as early during the day as possible and we will make every attempt to see you the same day.
Question
If I get sick, for example, with a cold, flu, stomachache, headache, etc. or need a physical whom should I call? Do you provide primary medical care?
- Answer
Yes, we do provide primary care for our patients and their family members.
Question
How are emergencies handled after office hours?
- Answer
For a true emergency it is always best to call 911 or go to the nearest emergency room. For other concerns call our office during business hours. If there is anything urgent (non-emergency) that requires earlier attention, please call 314 200 4211 and the doctor will promptly return your call. After office hours, please do not call for medicine refills, as we do not have access to your medical records. For non-urgent things like appointment changes, etc., please leave message on our answering machine with your daytime telephone and cell phone number. Our office staff will promptly call you back during the next business day. If you are sick and want to be seen the same day, please call us as early during the day as possible and we will do our best to accommodate you on the same day. Our general policy is that sick patients will be seen the same day regardless of how busy we are. We are never too busy for situations like this. Alternatively, you can e-mail us your request for non-urgent matters.
Question
How can I get prescriptions refilled?
- Answer
Please ask your pharmacy to fax us the request for medicine refills during normal business hours at least one week prior to running out. Your pharmacy can fax us the request at (314) 921 8273. We cannot guarantee last minute refills. For safety and as well as accuracy we do not refill prescriptions after office hours. Please note that each prescription needs to be evaluated by our clinical staff. If necessary, the physician may require an office visit to evaluate the appropriateness of a refill request. Alternatively, you may request a refill thru prescription refill.
Question
How can I find out results of my tests?
- Answer
Due to HIPPA privacy regulations, all lab tests will be communicated to you in person or mailed to you. If labs test indicates a life-threatening situation, we will notify you via provided phone number, email, or address as soon as possible. If there is nothing urgent and these are routine tests, these will be communicated to you at your next visit. If lab tests indicate you need to be seen earlier, we will call you and set up an earlier appointment. For most tests it takes several days to receive results. Some tests require one to two weeks to receive results. So be patient. However, you are welcome to call us any time and check on the status of your lab results.