FAQ’s

Have Questions – Let Us Answer Them – We’re Here to Educate

Here we list the most popular frequently asked questions asked of us.

Question

How long should I expect my visits to be?

Answer

If you will be allergy tested allow 1-2 hours. For allergy injections you should allow 30 minutes and for intravenous treatments depending upon the nature of treatment plan to be in the office 1-3 hours. To save you time for follow-up visits and allow you to think through your problems you can download the form called “Progress Report“. We do encourage you to download and complete the form; you may then email it or fax (314-921-8273) to us for review or bring it with you at the next visit.


Question

If I get sick and require immediate attention, how soon can I expect to be seen?

Answer

It depends upon the nature of a problem. If it is an emergency, please call 911 or go to the nearest emergency room. If it is an illness that can be handled in an office setting like a headache, fever, a cough or a cold or wheezing attack or a simple injury etc, we recommend that you call us during our normal office hours as early during the day as possible and we will make every attempt to see you the same day even if it means we have to stay a little bit longer beyond our normal office hours.


Question

If I get sick, for example, with a cold, flu, stomachache, headache, etc. or need a physical whom should I call? Do you provide primary medical care?

Answer

Yes, we do provide primary care for our patients and their family members.


Question

How are emergencies handled after office hours?

Answer

For a true emergency it is always best to call 911 or go to the nearest emergency room. For other concerns call our office during business hours. If there is anything urgent (non-emergency) that requires earlier attention, please call 314 200 4211 and doctor will promptly return your call. After office hours, please do not call for medicine refills, as we do not have access to your medical records. For non-urgent things like appointment changes, etc., please leave message on our answering machine with your daytime telephone and cell phone number. At the next business day our office staff will promptly call you back. If you are sick and want to be seen the same day, please call us as early during the day as possible and we will do our best to accommodate you on the same day. Our general policy is that sick patients will be seen the same day regardless of how busy we are. We are never too busy for situations like this. Alternatively you can e-mail us your request for non-urgent matters.


Question

How can I get prescriptions refilled?

Answer

Please ask your pharmacy to fax us the request for medicine refills during normal business hours at least one week prior to running out. Your pharmacy can fax us the request at (314) 921 8273. We cannot guarantee last minute refills. For safety and as well as accuracy we do not refill prescriptions after office hours. Please note that each prescription needs to be evaluated by our clinical staff. If necessary, the physician may require an office visit to evaluate the appropriateness of a refill request. Alternatively, you may request a refill thru prescription refill.


Question

How can I find out results of my tests?

Answer

Due to HIPPA privacy regulations, all lab tests will be communicated to you in person or mailed to you. If labs test indicates a life-threatening situation we will notify you using as fast as possible communication means. If there is nothing urgent and these are routine tests, these will be communicated to you at your next visit. If lab tests indicate you need to be seen earlier, we will call you and set up an earlier appointment. For most tests it takes several days to a week and for some it takes up to two weeks to get the results. So be patient. However you are welcome to call us any time and check on status of your lab tests.

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