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Frequently Asked Questions
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1. Will my insurance pay for my visit
and treatment? What insurances do you accept?
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We are an out-of-network provider for most
insurance companies. In the case of Blue Cross and Blue
Shield we are a usual-and-customary provider. Depending upon
your insurance and the coverage it provides, we estimate
your portion and that portion is expected at the time of
service. We will bill your insurance company or provide you
with a completed insurance claim form called HCFA-1500 that
you can submit to your insurance company. Many (but by no
means all) health insurance plans provide some degree of
coverage for "out-of-plan" medical care. Our staff will be
glad to call your insurance company to determine benefits.
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2. Do I Need a Referral?
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No, you do not need a referral if you have insurance plan
that allows you to go to an out-of-network provider. Your
services will be covered as outlined in your insurance
benefits booklet. Our billing department will be glad to
call your insurance company and determine what your benefits
are. |
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3. What is the fee for a visit? How much do I have to pay?
What other costs are there? |
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The fee for initial visit is approximately $195. It includes
initial history, a physical examination, and review of
medical records if any, and based upon this data determining
probable causes for your problems. There are additional fees
for laboratory and other testing and treatment that are
done. These can vary greatly. All fees will be explained and
reviewed with you prior to doing any testing or treatment.
After your insurance benefits are verified, the office staff
determines what your estimated portion is. This portion is
payable at time of service. After your insurance company has made
actual payments we will bill you for the remaining balance
if any. If your insurance company has not paid in 60 (sixty)
days from the date of submission then it becomes your
responsibility and is payable then. |
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4. Are you accepting new patients? How soon can I be
seen?
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Yes, we are accepting new patients. A routine appointment is
scheduled within one week or sooner depending upon the
severity of your condition. If you are sick and need urgent
care, we will try to accommodate you the same day if you
call us early enough during the day. We will take care of
your urgent needs the same day and then see you for a more
comprehensive visit at a later date-usually within a few
days. |
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5. How long should I expect my visits to be?
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First office visit generally takes two to three hours. For
follow up visits plan to be in the office for one hour. If
you will be allergy tested allow 1-2 hours. For allergy
injections you should allow 30 minutes and for intravenous
treatments depending upon the nature of treatment plan to be
in the office 1-3 hours. To save you time for follow up
visits and allow you to think through your problems you can
download the form called "Progress Report" from our website
that can be found under "Current Patients" button on our
home page.
We do encourage you to download and complete the form; you
may then email it or fax (314-921-8273) to us for review. |
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6.
What are the directions to your
office? |
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Please
click here to get the detailed directions. |
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7. I want to make an appointment to consult with you for
the first time, how do I set up a new appointment?
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It is simple. Call our office during our normal
working hours at (314) 921 5600 and
our office staff will assist you with setting up an appointment
and answer any questions you may have including testing,
treatment or insurance coverage etc. If necessary, the staff
will be glad to call your insurance company to determine
your
benefits. |
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8. At first visit what should I bring in?
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A comprehensive medical history is the
cornerstone for making an accurate diagnosis and prescribing
an appropriate treatment plan. After you have made an
appointment, you will either be mailed an initial comprehensive
history form along with other necessary papers or for immediate
retrieval you will be directed to our web site to download
those papers. Please read them and fill out the history and
Patient Information form. Bring all these papers, and all
the medicines and nutritional supplements you are taking.
Preferably bring in the actual bottles. In addition bring
any other medical records that you may have.
Dr Sultan prefers to review your medical history prior to
your visit. If at all possible please email or mail back the
history. Otherwise you can bring the history with you. |
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| 9.
What is the age range of patients you see?
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We accept patients of all ages-infants, children,
adolescents and adults.
Regardless of the age, we are here to find the cause of the
illness and provide the answers to better health. |
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| 10.
What
are your office hours? |
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Our office hours are:
Monday.............9am-5pm
Tuesday............9am-5pm
Wednesday........9am-5pm
Thursday...........11am-7pm
Friday...............Closed
Saturday............8am-4pm |
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11. What payment methods do you accept?
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For payments we accept personal checks, cash,
MasterCard, Visa, Discover, American Express, and Diner's
card. |
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12. What do I need to bring for treatment?
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For intravenous (IV) treatments that last 1-hour
or more, bring in something to eat and drink. You may also
bring in reading or work material or a movie, etc. We do
have a TV and VCR in the IV treatment room. |
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| 13.
How do I set up/change an appointment?
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Please call us during normal
office hours
at (314) 921 5600 and our staff will be glad to make an
appointment for you or change an existing appointment. If
you call us after office hours, please leave a detailed
message with your name, day time telephone #, cell phone and
purpose of the call and on the next business day our office
will call you as early in the morning as possible to set up
an appointment or cancel or reschedule an existing
appointment. For appointment cancellations or rescheduling
an existing appointment, please give us at least 48 hours
notice in advance so that we may accommodate others that may
have been waiting to see us. |
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If I get sick and require immediate attention, how soon can
I expect to be seen?
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It depends upon the nature of a problem. If it is
an emergency, please call 911 or go to the nearest emergency
room. If it is an illness that can be handled in an office
setting like a headache, fever, a cough or a cold or
wheezing attack or a simple injury etc, we recommend that
you call us during our normal office hours as early during
the day as possible and we will make every attempt to see
you the same day even if it means we have to stay a little
bit longer beyond our normal office hours. |
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15. If I get sick, for example, with a cold, flu, stomachache,
headache, etc. or need a physical whom should I call? Do you
provide primary medical care?
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Yes, we do provide primary care for our patients
and their family members.
Patients soon realize that treating the cause instead of the
symptoms of an illness is the best route in the long run.
This makes perfect sense because if other family members are
not sick enough, simple measures can prevent more serious
illness.
Our patients realize that most of their sickness and often
years of sufferings could have been prevented to a great
degree if the underlying causes had been sought earlier.
Another way to look at your symptoms is that these
are warning signals! Warning signal of what? That more
serious illness is to follow if you do not to do something
definite about the underlying causes. This is exactly how
they had gotten sick in the first place. They are
clairvoyant now and understand the difference it can make
treating causes instead of symptoms. |
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16. How are emergencies handled after office hours?
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For a true emergency it is always best to call
911 or go to the nearest emergency room. For other concerns
call our office during business hours. If there is anything
urgent (non-emergency) that requires earlier attention,
please call the exchange at (314) 865-6106 and doctor will
promptly return your call. After office hours, please do not
call for medicine refills, as we do not have access to your
medical records. For non-urgent things like appointment
changes, etc., please leave message on our answering machine
with your daytime telephone and cell phone number. At the
next business day our office staff will promptly call you
back. If you are sick and want to be seen the same day,
please call us as early during the day as possible and we
will do our best to accommodate you on the same day. Our
general policy is that sick patients will be seen the same
day regardless of how busy we are. We are never too busy for
situations like this. |
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17.
How can I get prescriptions refilled?
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Please ask your pharmacy to fax us the request
for medicine refills during normal
business hours
at least one week prior to running out. Your pharmacy can
fax us the request at (314) 921 8273. We cannot guarantee
last minute refills. For safety and as well as accuracy we
do not refill prescriptions after office hours. Please note
that each prescription needs to be evaluated by our clinical
staff. If necessary, the physician may require an office
visit to evaluate the appropriateness of a refill request. |
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18.
Is
the office handicapped accessible?
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Yes. We have an upper and a lower level. Both
levels are handicapped accessible. Patients needing testing
and treatment the same day can be brought into the office
through lower level and all their needs can be taken care
there. |
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19.
How can I find out results of my tests?
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Due to HIPPA privacy regulations, all lab tests will be
communicated to you in person or mailed to you. If labs test
indicates a life-threatening situation we will notify you
using as fast as possible communication means. If there is
nothing urgent and these are routine tests, these will be
communicated to you at your next visit. If lab tests
indicate you need to be seen earlier, we will call you and
set up an earlier appointment. For most tests it takes
several days to a week and for some it takes up to two weeks
to get the results. So be patient. However you are welcome
to call us any time and check on status of your lab tests. |
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20. I have no insurance; do you accept patients with no
insurance?
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Certainly we do and we do
welcome them. No insurance patients are lucky
in the sense that there is no insurance company to interfere
with what treatment they should or should not get. In order
to cut down on healthcare costs we have a special program
called "SimplecareŽ". Since we neither need to bill
insurance company nor patients, you can get a 20% discount
for payments made at the time of service.
You
know how expensive the drugs are, trips to the emergency
room, and hospitalization is these days. If you don’t have
insurance you should be seriously interested in learning our
philosophy of treatment. Instead of prescribing drugs we
emphasize upon treating the causes as to greatly curtail the
need for drugs, emergency room visits and hospitalizations.
To get thoroughly familiarized with our philosophy, please
refer to question #s 22 to
25 in this section. We sincerely want
you to get well and stay well. |
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21. I have an HMO plan that limits me to in-network providers
only and I have not been able to get much help; do you accept
such patients?
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Certainly we do and we
welcome them. HMO patients are lucky like no
insurance patients in the sense that if they go
out-of-network their insurance company cannot dictate what
treatment they should or should not get. In order to cut
down on healthcare costs we have a special program called "SimplecareŽ".
Since we neither need to bill insurance company nor
patients, you can get a 20% discount for payments made at
the time of service. |
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22.
What is Environmental Medicine?
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We get sick from time to time for various reasons
like flu or a respiratory or a urinary infection. We all
know that microbes (bugs) in our environment cause these
problems. There is no doubt about the role of microbes
causing ailments that can be both acute (sudden) in onset
and chronic (slowly developing over a period of time) in
nature. However a different aspect of environment,
non-microbial factors triggering illness especially the
chronic illness has not been as widely appreciated as yet as
it should have been. Environmental Medicine deals with
diagnosing and treating illnesses resulting directly or
indirectly from these non-microbial triggers (substances) in
our total environment. These include substances we inhale
like dust, molds, pollens, animal dander, foods we consume
including additives, preservatives, food coloring dyes, and
chemicals in our air, food and water supplies. Environmental
Medicine recognizes that overwhelming majority of chronic
illness results from environmental factors and as well as
from nutritional, dietary and hormonal factors. All these
factors work together. This is especially true when other
causes for chronic illness have been excluded. For example
if you have severe migraine headaches and your physician has
ruled out anemia, or brain tumor or other metabolic or
structural causes for your headaches, then these are most
likely being triggered by environmental or related causes.
What is the implication of this?
Most physicians are well-versed with investigating and
treating non-environmental causes of chronic illness.
However when it comes to environmentally related causes they
are fairly clueless. It is in such a situation that you may
be told "I cannot find any cause for your headaches,
fatigue, muscle aches or pains, or digestive upsets" etc. It
may be very disappointing because you may think that you are
stuck with life long illness and life sentence of drugs. But
wait a minute. This brings the good news: you are not stuck
with sufferings and drugs. This gives a green light to a
physician in Environmental Medicine to move forward and look
for environmental and related causes which in every
probability have not been looked at as yet. Now it is very
likely that the causes will be found that can be treated
successfully. This means chronic ailments like asthma, sinus
problems, hives, eczema, arthritis, colitis including
ulcerative colitis, Crohn’s disease, irritable bowel syndrome
(IBS), Chronic Fatigue Syndrome, Fibromyalgia, Hyperactivity
and Learning Problems in children to mention a few become
treatable. Not only that these become treatable, these
become treatable without drugs. That is a triumph.
Since environmental and related causes affect the entire
body you can get symptoms anywhere from head to toe. This is
what this picture represents. How many symptoms you can
recognize in you or in your loved ones and don't have a clue
what is causing them? Dr Doris Rapp a pediatric allergist,
my teacher and a friend says, “For some their nasal symptoms
are from sinuses, coughing from smoking, and headaches from
their bosses.” We are not talking about those causes but
real causes!

To learn how Environmental Medicine is helping
people including those who had tried everything Medicine had
to offer thus far and failed, read these
Success Stories.
Here are two Tack Laws to ponder:
1. If you are sitting on a tack, it takes a lot of
psychotherapy to make it feel good. Isn't it better to take
the tack out instead of putting a band-aid over it?
2. If you are sitting on two tacks, removing one does not
necessarily result in 50% improvement.
The moral is: you have to find all the triggers and treat
them in order to get a lasting relief! That is the gist of
Environmental Medicine. So always the key question is: "What
is triggering your symptoms?" and this is what a physician
in Environmental Medicine has to offer above and beyond
routine medical evaluations, testing and treatment that you
are accustomed to. Finding the cause and treating the cause
can mean a difference between misery and sufferings versus
health, happiness and optimal wellness. |
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23. I have seen lots of physicians. They can't figure out what
is wrong with me. They all say all my tests look great or some
have suggested that it is all in my head. I have even been told
I have to learn live with my problems. How are you different?
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How we are different is the most important question a person
could ask because it will determine how his or her health is
going to be in the future. Depending upon the path taken it
will determine whether you will be healthy and robust or
more sickness and more un-wellness lies ahead for decades to
come.
It is a good thought provoking question. It calls for
understanding our medical paradigms. What you will discover
pondering on this question could prove to be a true
life-transforming experience for you. This is especially
true if you are disappointed with the medical results you
have been able to achieve or not achieve thus far.
A paradigm means a way of looking at a problem and thinking
through it and based upon that way of thinking or analysis
finding ways to solve that problem. For example, if you have
a headache you can take an Aspirin to relieve it. That is
one way of solving problems i.e. treat symptoms. There is
nothing wrong with it. We do need a quick relief. On the
other hand, an opposing paradigm will say: "Headache is not
Aspirin deficiency nor is depression Prozac deficiency. Let
us look for the cause." This is how we will approach your
problems. Our experience shows that when everything else has
failed, looking for the real causes will usually bring the
needed relief for you. A fable regarding paradigms,
WELCOME TO THE TOWN OF ALLOPATH, is appropriate to
elaborate on this point.
It is good that you have seen a lot of physicians and
nothing has been found. Smile with a sense of relief! We
want to assure you that your efforts thus far have not been
wasted. What it means is the causes for your problems aren't
where they have been looking. That is all!
It also means that the causes for your ailment that most
physicians are familiar with have been excluded. That is a
relief. It is good and important that those causes be looked
at and excluded. But it does not mean that we stop there.
With this knowledge we can focus now on your real causes
because it increases the probability tremendously that it is
being triggered by environmentally related causes. "The Man
and His Lamppost" is a thought- provoking story that
illustrates this point beautifully. Since most physicians
are not taught to look for environmentally triggered
illness, environmental factors such as listed on the
Sickness Iceberg are often left unexplored. This is how you
may be prescribed a life sentence of drugs. This is why you
may have been told, "I cannot find anything wrong with you,
it must be in your head," or "You have to learn to live with
your problems."
How will our approach be different?
We will be exploring the environmental and related triggers
for your illness that have most likely not been looked at as
yet. In such a scenario there are very good chances that
real causes will be found and treated to bring the needed
relief that you have been looking for. This is how our
approach will be different. One of the biggest discoveries
made in the field of Environmental Medicine is: Contrary to
the usual belief most chronic illness including serious kind
of mental illness results from physical factors and not
psychological factors. Majid Ali, MD a prominent
environmental physician put it most eloquently in the
following story in his book, "The Canary and Chronic
Fatigue".
The Man and His Lamppost
(Edited)
A man was searching for something at night under a lamppost
at a street corner. A passerby looked at the man, stopped,
looked at the ground, and asked, "What are you searching
for?"
"My watch," the man answered.
"Do you want me to help you look for it?" the passerby
volunteered.
"Oh yes! Please do," the man answered.
The passerby stooped low and began searching for the lost
watch. Minutes passed, but they found no watch. In the
meantime another passerby seeing two fairly intelligent men
stooped over looking for something asked the same question,
"What are you searching for?"
The man answered, "I am looking for my lost watch."
The second passerby also joined in the search for the lost
watch. A few more minutes passed by and they found no trace
of the watch.
The second passerby stood up, thought for a moment and
asked: "Where do you think you dropped your watch?"
"There!" The man pointed to a dark area in the alley.
"What?" the second passerby's voice rose as his whole body
stiffened.
"There," the man pointed to the dark alley again, without
blinking his eyes.
"Are you crazy or what?" the second passerby nearly screamed
at the man.
"I am not crazy. I am searching for my watch," the man
replied evenly.
"You must be crazy if you are looking for the watch here
while you lost it up there. Why aren't you looking up
there?"
"Because it is too dark over there. Here, there is light
under the lamppost," the man answered matter-of-factly.
Looking for the causes in the right place is what provides
the basis and hope for millions of people suffering from all
sorts of physical ailments and as well as mental ailments.
It allows them to be able to get well, get off
psychiatrists' couches, and get off nerve medicines and
other medicines and enjoy life once again -- symptom-free
and drug-free. To learn how this approach has changed life
for thousands of patients, please
click here. This is why we say that you do not have to live with your
problems unless you choose to. You can do something definite
about it.
Please look at the Sickness Iceberg. The tip represents the
symptoms and the bottom represents the Causes. These are the
most common causes of chronic illness that typically are not
explored. Depending upon your history these are some of the
causes that we will be exploring.
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24.
What is C. A. R. E. model of medical care? How do you apply
it in your practice to help people get better?
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Let us look at what are the common reasons people
consult a physician? Normally we contact a physician only
when we are having some problem. We seldom contact a
physician regarding preventive care. Even if we consult a
physician for "preventive care" it is generally limited to
doing pap smears, mammograms, cholesterol check, PSA check
or some preventive vaccinations etc. That is it. Most of
this so-called "preventive care" isn't truly preventive
care. Its primary aim is early detection but not prevention
of disease from happening in the first place. Early
detection is important too. However the essence of
preventive medical care revolves around two important goals:
1. Preventing things from happening in the first place. If
we have genetic tendencies to develop certain diseases like
hypertension, diabetes, cancer etc. take effective measures
to postpone them for as long as possible. This is true
prevention. Dr Julian Whitaker says, "Preventive Medicine is
boring-when done well nothing happens." Well, if something
is happening in your family, probably nothing of value is
really happening!
2. If we do develop disease, detect it early and treat not
the symptoms but the causes so that the disease can be
reversed and long lasting relief obtained without dependence
on drugs. This is true healing.
C. A. R. E. model of medical care and wellness accomplishes
these very goals and we will share with you how it is done.
Let us start with a scenario that is fairly typical. You
were born healthy and you remained healthy for a while. You
did not need much medical care. So basically you were
useless to the medical profession to that point. That was
great! However somewhere along the line you develop some
problem. You wait for a while to see if it goes away at its
own. You wait long enough and it does not go away and
instead it is becoming more bothersome. Now you consult a
physician. He examines you and may run certain tests and
eventually prescribes you a medicine. Medicine suppresses
the symptom effectively. You are happy and you think that
things are ok. Are they really ok or it is just a false
sense of security? However, sure enough your symptoms return
so you return to the doctor. Again more of the same or other
symptomatic medicines are prescribed. This merry-go-round
goes on for a while. As time passes, symptoms return with
increasing frequency and increasing severity. If you wait
long enough more and more symptoms belonging to other body
organs may be added on. In due course of time you can no
longer be taken care of by a generalist and need to be
referred to a specialist. As more time passes, the number of
symptoms, the number of specialists, the number of tests and
the number of drugs keeps increasing. It appears like you
have joined Disease-of-the-Month club. This is called
Spreading
Phenomenon in Medicine.
This
is how the sick get sicker and sicker by following current
medical protocols. This scenario may take decades to notice
a significant decline in health. If problems linger on,
surgical interventions may become necessary like
tonsillectomy for repeated sore throats or tubes in ear for
fluid in ears, hip replacement for arthritis and
cholecystectomy for dysfunctional gall bladder, etc. You get
the point. To further elaborate how the sick get
sicker a fable,
WELCOME TO THE TOWN OF ALLOPATH, is worth reading.
See how it may apply to you. The sick are getting sicker, and no matter how
sick they get nothing beyond the two traditional options is
being offered-drugs and when everything else fails, surgery.
As far as drugs are concerned we have many and none heal
anything. Regarding surgery, when an organ gets so sick that
you are better off without it than with it, it is taken out.
How can you get tonsillitis if your tonsils are gone? Yes,
it is a cure but of what kind?
One point that is missed in all this is that symptoms are
warning signals. Warning signals of what? Of two things: A.
There is something wrong that needs to be fixed, and B. If
you don't fix the problem more serious illness is on the
way. Sure enough more illness will follow if we wait long
enough. This is what we have to realize and act accordingly
to find and treat the root cause. This is the only way to
reverse the disease and prevent it from being a bigger
problem. Over and above the traditional approach, C. A. R.
E. model offers the third option that truly empowers you to
bring maximum wellness, healing and longevity.
Here is how C. A. R. E. model is applied in clinical
practice.
C stands for Cause. Our first question is what is or what
are the causes for your symptoms like headaches,
stomachaches, sinuses, muscle pain, depression, fatigue or
whatever your complaints might be. Depending upon your
symptoms and history appropriate investigations are
conducted to uncover the causes
for your problems (click
here for conditions we treat). We will educate you what these causes are, how
are they affecting you and what to do about them.
Most common causes of illness are listed on the
sickness iceberg.
A stands for appropriate Actions. Now based upon the causes
a treatment plan is laid out to correct or treat the causes
and not just cover up symptoms with drugs. When this plan is
followed, the next two things will happen automatically.
R stands for Relief: Obviously if you remove the cause, what
will follow next? Relief from distressing symptoms. Here are
two tack laws to ponder.
1. If you are sitting on a tack, it takes a lot of
psychotherapy to make it feel good. What is the answer? Take
the tack out.
2. If you are sitting on two tacks, removing one does not
result in 50% improvement. The moral is to identify and
remove all the tacks and then allow body to heal. You will
certainly feel better.
Albert Einstein said, "Most fundamental ideas of science are
essentially very simple and may be expressed in language
comprehensible to everyone."
Can it get simpler than this -- when you treat the causes
you are likely to get better and won't need drugs?
The second important and pertinent thing Einstein said was:
"The significant problems we face cannot be solved with the
same level of thinking that we were at when we created
them." Sure enough drugs bring symptomatic relief. Drugs
bestow a false sense of security while underlying mineral
deficiencies, hormonal or other causes that were responsible
for the illness remain unidentified and uncorrected or
untreated. Not only that, drugs themselves become a major
cause of aggravation of disease and as well as causing more
illness and even death. There are over 250,000 deaths per
year attributable to legal and appropriate use of drugs and
innumerable serious side effects. Problems caused by pills
cannot be solved with pills. Can it get simpler than this?
Dependence on drugs cannot bring a lasting relief.
E stands for Expected results. This gets directly tied in to
what is quality medical care. How would you recognize
quality medical care? This is a fair question. When you go
out in the market, you know what color, what model, what
year and which features you want. On the other hand when you
go out in the market to purchase health care what yard stick
you have to measure quality?
Here it is:
In short, quality medical care should get rid of your
symptoms, get rid of your drugs and get rid of physicians
(virtually). Can it get simpler than this? This is the
essence of good medicine.
Dr Melvyn R. Werbach, a psychiatrist on the faculty of the
School of Medicine University of California at Los Angeles
and director of the Biofeedback Medical Clinic in Tarza,
California calls it "Third Line Medicine." This deals with
diagnosing and treating causes of illness.
This is what C. A. R. E. model is all about -- quality that
directly translates into improving the overall health of
individuals. Is this the quality medical care you are
looking for?
Isn't this simple enough now? Ok, maybe not yet! I quote my
great teacher and friend Sidney Baker MD, "Frankly I don't
care what you do to get well -- drugs, surgery,
psychotherapy, chiropractic care, massage, aromatherapy --
it is much more desirable to take the tack out before you
sit."
Come on board and we will do our best to get you well.
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25. Wouldn't it be less expensive for me to go to a physician on
a managed care plan than come to a physician like you who is
not? I am curious - why aren't you on a managed care plan? |
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It is a very important question that requires a
careful review and comparison between medical care received
within Managed Care system with all its constraints and the
private medical care outside such constraints. It has to do
with quality of medical care. At times getting care within
Managed Care will be cheaper while other times it will be
expensive. We will discuss those situations a little bit
later.
It is natural; everyone wants to save money. So should you.
We will show you how. Looking at it superficially, since per
encounter you pay less (under managed care) it appears that it is cheaper.
However is it truly cheaper? In reality it is the precise
reason for escalating health care costs. Let us look at it
from another angle and see what is really cheaper.
We see patients who have tried everything Managed Care (with
all its restrictions) has to offer and failed. Is it
realistic then, to expect that another physician still on
Managed Care will be able to do something definitely far
superior than what has already been done? One thing is for
sure; most physicians do their best under the given
constraints.
If we have to gamble we would say, "What has been done for
you thus far, we are sure nothing better could have been
done," while keeping the same constraints in place. We know,
still our desire would be, "I wish someone could".
In order for things to get better something in
patient-physician relationship has to change and that change
is try a physician whose hands are not tied. Seek Un-managed
Care! Jane Orient, MD in her remarkable book "Your Doctor Is
Not In" emphasizes the deterioration in patient-physician
relationship - a social change that has taken place over the
last two decades. Her solution to this problem is simple:
Empower patients through Un-managed Care to benefit from
what is the best that the American Medicine - not
commercialized medicine - has to offer. This is like it had
always been. This is why practices like ours exist and an
increasing number of physicians are distancing themselves
from Managed Care.
One of our patients once remarked quite eloquently "What was
wrong before? We went to our physician, he had time, he did
the best he knew how, and we followed his advice. There was
no pre-authorization for this visit or that visit, this test
or that test, or restrictions to go to this specialist and
not to that specialist. There were no restrictions which
tests and which medicines you could or could not get. There
was nothing like which physicians you can see, which
physicians you are barred from, even if the approved
physician cannot help you. It seems like the list of "can
not" is longer than the list of cans. After you have gone
through all the hoops you find a physician, he has hardly
any time for you. If you mention to him another problem he
is prompt to refer you to another physician. Now you have to
go through the same thing all-over again. Before, the single
most important criterion for selecting a physician was: Is
he the best in his field and can he help me; now the first
thing is if he is on the list." Priorities have changed; so
have end results changed!
So we have to examine what Managed Care offers - does it
represent the best that American Medicine is all about?
No, it just represents a part of it.
Managed Care is great for taking care of routine basic
medical needs. It is important and critical that the basic
medical care should be affordable and remain affordable for
all Americans. It is especially in view of massive increases
in basic medical care costs for things like drugs, emergency
medical care and hospital medical care we need to have
somebody or some entity to keep check on prices. Managed
Care does a good job at it. This is not the format to
discuss how insurance companies and now Managed Care, which
is a form of insurance, are themselves a major cause for
skyrocketing medical care costs in the first place. So that
we do not deviate from our main goal it suffices to say that
because of insurance the medical care costs have not been
subjected to the same forces as other commodities have been
in a free market economy. Anyway, the point is if you are
generally healthy and get sick now and then or have an
emergency situation or need hospitalization, Managed Care is
here for your rescue.
These are the pluses in favor of Managed Care.
However, when it is unable to deliver the needed care, we
shouldn't stay stuck in Managed-Care mode and should be
willing to go out of network for needed medical care. This
is when you have a problem that is of a longer duration and
you have not been able to resolve the issue satisfactorily
through Managed Care. A few common examples would be severe
migraine headaches, chronic fatigue, fibromyalgia,
arthritis, chronic digestive complaints, asthma, sinus
problems etc. For a more comprehensive overview look at the
symptoms list.
It is then this Un-managed Care difference that
allows physicians to offer the other half of the very best
that American Medicine has to offer -- to solve problems
that are not otherwise possible. Do you really believe
Managed Care was created to provide the very best medical
care that we know how, or was it created in response to big
business' demand to provide basic medical care for average
working Americans?
Since we are talking about quality it is nice to be reminded
of what Sir Winston Churchill once said: "I am easily
satisfied with the best." So should you. If you are
satisfied with Managed Care, stick around. If not, seek care
outside Managed Care.
Imagine, if every physician was on Managed Care and you had
no choices, what would you do? Where would you go? Who would
you turn to? What choices would you have? Therefore, Managed
Care as well as Un-managed Care both have their own roles to
play in providing us with the best possible medical care we
need and want.
By proposing you to consider Un-managed Care we are not
guaranteeing, warranting or implying that you will get far
better results. However, this is the way many have been
helped. In order to make an intelligent decision whether to
go out-of-network or to stay within the network you have to
pay attention to two main factors. The first one is the
philosophy or basic approach and the second being the cost.
What will be the new approach? If out-of-network approach
will be to use drugs to cover up symptoms then the results
are not likely to be much different. On the other hand if
the approach is going to be to look for the cause then it is
altogether another deal.
Our approach is looking for the underlying causes and
treating those causes. Why take drugs to treat symptoms when
you can treat the cause? Probably so far you have been
treating symptoms. We cannot say it better than did Sidney
Baker, MD. He put it as it is. "There are drugs to put you
to sleep, wake you up, make you poop, or alleviate pain.
There are no drugs to heal you."
Our philosophy gets tied into our C.A.R.E.
model
of medical care. The second factor is "cost". This is
again tied in to the philosophy or the basic approach. When
you treat the causes instead of the symptoms what benefits
are you likely to reap? What is cheaper in the long
run-treating symptoms or treating causes?
Let us examine. If you treat symptoms with drugs instead of
treating the cause what is likely to happen to your
symptoms? They get worse over time. This is exactly how the
sick get sicker following the drug route. On the other hand
by treating the cause, what is likely to happen to your
symptoms? They will go away! That is the crux. When your
symptoms are gone what will happen to your drug use? It will
go down! When your symptoms are gone and need for drugs has
gone down what will happen to your trips to physicians and
pharmacies, emergency rooms and hospitals etc? They will go
down too! What will happen to the cost? It, too, will go
down! Can you imagine savings accomplished by just
eliminating the life-long need for sinus medications,
breathing medicines' pain-killers, cholesterol lowering
drugs, antacids, antidepressants, sleeping pills to mention
a few.
Aren't these the goals that you would like to accomplish?
How will you feel when you have achieved such results? How
will you feel when you have no headaches, no fatigue, no
aches and pains, no sinus or breathing problems to speak of,
etc. and when you get up in the morning you are full of
energy, you experience no symptoms and you are ready to hit
the road? Would you say, "Gee that is great? Would you say
then "This treatment is restoring my health back to normal?"
Remember one mathematical formula: When you put enough small
numbers together its sum will exceed any large number.
What is the implication of this? No matter how low are the
co-pays, if you treat the symptoms and increase the need for
number of trips to physicians and pharmacies, eventually you
will be spending a lot more on health care. One thing is for
sure-symptoms will keep returning! It is guaranteed then,
you will be returning to physicians and pharmacies. And that
is exactly what is happening. Now you see the sick are
getting sicker and the rich are getting richer! Per
encounter, you may be paying less as compared with going
out-of-network but in reality you may be spending a lot
more.
WELCOME TO THE TOWN OF ALLOPATH is a nice fable to
elaborate this point. Cost is not just what you pay but also what your
insurance is pitching in -- not to mention the wages lost
since taking time off work and the sufferings resulting from
your illness. Since the advent of Managed Care and despite
restricting medical care, the costs have not gone down. To
the contrary, they have gone up substantially! Did you know
that chronic sickness resulting primarily from treating
symptoms is the single most important cause for most
people's financial troubles? Staying within the Managed Care
system and treating symptoms is a constant drain on your
financial resources. Going out-of-network and treating the
causes raises a good likelihood of stopping unnecessary
financial drain and improving quality of health. We see many
patients who have eventually become disabled and not able to
work at all as a result of symptomatic treatment. Imagine
annual financial loss from being unable to work and is
repeated year after year. Remaining sick isn't cheap, you
know!
Our national health care costs are over $2 trillion per
annum and rising. Commenting on this, the father of
Environmental Medicine, Theron G. Randolph, MD stated,
"Health - real health - continues to elude us. We are
spending more and more and seem to be getting sicker and
sicker." Why? Because we are treating symptoms!
In order to stop the financial drain my great friend Dr Gary
Oberg reminds us of old wisdom, "When alligator is snapping
at your heels, it is hard to remember that the initial
objective was to drain the swamp."
It is our estimate that if we switched our approach to focus
primarily on treating the real causes, as a nation we could
cut our health care costs up to 90%.
So far we have talked about what you can expect to receive
from us. If your main concern is still that you simply
cannot afford medical care outside the network then we have
a few solutions. First of all, we have SimplecareŽ - if we
do not bill your insurance company and you pay at time of
service, we give you a 20% discount.
Second, here is the truth: Healing is not as much what a
physician can do for you as much it is what you can do for
yourself. Therefore the most important thing for us is to
teach you about the causes, what they are, how they are
affecting you and what you can do about them. In other
words, it is for us to direct you in the right direction and
share with you various low-cost options in testing and
treatment. We have a lot of educational material to direct
you to. In such a situation we do the least.
If
you have significant financial constraints but are
determined our educational material will in most instances
provide the means for you to obtain better health. Moreover, you should be looking forward to saving money
by reducing dependence on physicians and pharmaceuticals,
etc.
Now we have given you our perspective how our medical care
will be different than Managed Care.
The bottom line is that our emphasis is on quality and
results and not on drugs and stitch-up this and zaps that.
We cannot guarantee any results but will do our best to get
you well. It is this strength that our patients like and
this is why they refer their friends and loved ones to us.
For these reasons many savvy patients are specifically
looking for physicians not tied to Managed Care. They want
to make sure that the physician is not on the providers'
list. These are the reasons why we are not part of Managed
Care.
You have to make the final decision whether to stay within
Managed Care or try something different. You are the boss.
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